Terms of service

Last updated: August 6, 2026

1. Agreement to These Terms

These Terms of Use & Membership Terms (“Terms”) are a binding agreement between you and Lifespan Group LLC (“Lifespan,” “we,” “us,” or “our”). They govern your access to and use of lifespan.com and the websites, accounts, memberships, publications, videos, audio programs, newsletters, downloads, events, and other digital content or services that link to these Terms (collectively, the “Services”).

By creating or activating an account - including through a newsletter form that clearly states it will create a free Explorer account - purchasing a paid membership, clicking to accept these Terms, signing in after being shown notice of these Terms, or using the Services, you agree to these Terms. If you do not agree, do not create or activate an account, purchase a paid membership, or use the Services.

Our Privacy & Cookie Notice, Consumer Health Data Privacy Policy, and any plan-specific terms displayed to you before purchase also apply. If plan-specific terms presented at checkout conflict with these Terms about the price, billing frequency, or duration of that purchase, the checkout terms control for that purchase.

2. About the Services

Lifespan provides educational and editorial content concerning health, longevity, science, and related topics. The Services include publicly available content, a free Explorer account, and paid Member accounts. Creating, activating, or signing in to a Lifespan account gives you Explorer access by default unless your account has active paid Member access. If you submit an email address through a designated newsletter subscription form, we also create a free Explorer account for that address when the form clearly discloses that result. Explorer requires no checkout, payment method, purchase, or recurring charge. Explorer status does not by itself enroll you in email marketing; a newsletter subscription or other marketing choice is a separate request. Features may include articles, newsletters, digital magazine issues and downloads, video or audio programs, early-access content, book-club or “ask me anything” features, and other membership benefits described on the Services.

We may improve, replace, or discontinue features and may change publishing schedules, contributors, topics, formats, or the mix of content. If we make a material adverse change to the core benefits of a paid membership, we will provide any notice or remedy required by applicable law.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or purchase a membership. By doing so, you represent that you meet these requirements.

The Services are not offered where their use or sale would violate applicable law or in countries or regions that Lifespan does not support. You may not use the Services if you are subject to sanctions or other legal restrictions that prohibit the transaction. Checkout availability does not override applicable law.

If you use the Services for an organization, you represent that you have authority to bind that organization, and “you” includes the organization.

4. Accounts

You must provide accurate, current information and keep it updated. Your account is personal to you. You may not sell, transfer, share, or allow another person to use your account or login credentials. You are responsible for activity on your account and for protecting access to your email and any authentication method used to sign in.

You may unsubscribe from marketing without closing your Explorer account. To request closure of a free Explorer account, use our Contact Us or any account-closure control we make available. Account closure and marketing unsubscribe are separate actions.

Tell us promptly through our Contact Us if you believe your account has been accessed without permission. We may require reasonable verification before changing account details or providing access.

5. Paid Memberships, Automatic Renewal, and Billing

5.1 Plans and prices

Lifespan offers the following paid membership plans:

Monthly Member: US$10 charged when you enroll, then US$10 each month until canceled.
Annual Member: US$96 charged when you enroll, then US$96 each year until canceled. This is equivalent to US$8 per month and is 20% less than twelve monthly payments, but the full US$96 annual price is charged at once.
Founder Member: US$2,500 charged once at enrollment. This is a one-time payment. It does not automatically renew and there is no recurring charge. Founder membership provides lifetime access as described in Section 5.8.

There is no free trial. Applicable taxes, if any, are shown before you complete the purchase. Unless checkout states otherwise, prices are in U.S. dollars. Your bank or payment provider may charge currency-conversion or other fees that Lifespan does not control.

5.2 Automatic renewal and authorization

This Section 5.2 applies only to Monthly Member and Annual Member plans. The Founder Member plan is a single, one-time payment. It does not automatically renew, and we do not take a recurring-billing authorization for it.

Your paid membership begins and is billed immediately when you enroll. It automatically renews for successive periods of the same length - monthly for a Monthly Member and annually for an Annual Member - until you cancel. By separately accepting the recurring-billing disclosure at checkout, you expressly authorize Lifespan and its payment processors to charge your selected payment method for the amount and at the frequency shown at checkout, plus applicable taxes, until you cancel.

We will provide a confirmation that you can save containing your plan, price, billing frequency, renewal terms, and cancellation instructions. We may also send renewal or charge notices as required by law. You are responsible for keeping your email address and payment information current.

5.3 Renewal dates and failed payments

Your next renewal date will be shown in your account and purchase confirmation. If a monthly period begins on a date that does not occur in a later month, the renewal date may fall on the last day of that month. A charge may post later because of payment-processing time, but we will not intentionally charge you before the disclosed renewal date.

If a payment fails, we or our payment processor may retry the charge and ask you to update your payment method. We may suspend paid access while an amount remains unpaid. We will not knowingly charge an amount that was not disclosed or authorized.

5.4 Price or material-term changes

We may change membership prices or other material renewal terms prospectively. We will provide advance notice required by law, stating the new price or term, when it takes effect, and how to cancel. A price change will not alter an already-paid membership period. Where applicable law requires fresh consent, we will obtain it before charging the changed amount.

5.5 Cancellation

You may cancel automatic renewal at any time through the online membership-management controls in your account. Authentication may be required to protect your account. If you cannot access your account, use our Contact Us.

Cancellation stops future renewal charges. Unless applicable law or the cancellation confirmation says otherwise, you will retain paid Member access through the end of your current billing period. Paid Member access will then end and, unless the account is closed or terminated, your account will return to free Explorer status. Cancel before the cancellation deadline shown in your account or renewal notice to avoid the next charge.

We will not require you to call or chat with an agent to complete an online cancellation. If we present an optional pause, plan change, or other retention offer, you may bypass it and continue directly to cancellation. We will send you a cancellation confirmation that you can save.

Founder Member. Because the Founder plan does not automatically renew, there is no recurring charge to cancel and no cancellation deadline. Refunds are addressed in Section 5.6, and statutory withdrawal rights for consumers in the European Union, European Economic Area, and United Kingdom are addressed in Section 7.

5.6 Refunds

Except where required by applicable law or expressly stated by Lifespan, payments are non-refundable and there are no prorated refunds or credits for partially used billing periods. This does not limit remedies for duplicate or unauthorized charges, a failure to provide the purchased Service, or rights that cannot legally be waived.

Founder Member. The one-time Founder payment is non-refundable, except where applicable law requires otherwise or where Lifespan expressly states otherwise. This does not limit remedies for duplicate or unauthorized charges, a failure to provide the purchased Service, the discontinuation remedy in Section 5.8, or rights that cannot legally be waived, including the statutory withdrawal rights described in Section 7.

Canceling automatic renewal is different from exercising a statutory withdrawal or cancellation right. Section 7 describes certain rights for European and United Kingdom consumers.

5.7 Plan changes

If plan changes are available, the price, timing, credit, and effective date of the change will be shown before you confirm it. We will not change your billing frequency or charge an additional amount without your authorization, except as otherwise permitted by law.

5.8 Founder Member: lifetime access

“Lifetime” means the lifetime of the individual Founder Member, for as long as Lifespan continues to offer the applicable Service. Founder membership is personal to the named account holder. It ends on the death of the member and is not transferable, assignable, giftable, resaleable, or inheritable.

Lifetime access covers the core paid membership content and benefits generally made available to paid Members. As described in Section 2, we may continue to change features, contributors, topics, formats, publishing schedules, and the mix of content. Lifetime access is not a promise that any particular feature, contributor, or content item will remain available.

If Lifespan permanently discontinues the paid membership Service in its entirety, we will provide notice and a pro-rata refund of the Founder payment calculated against an assumed ten-year membership term measured from the enrollment date, less any period already provided. No refund is due after that assumed term has elapsed. This remedy is in addition to any right or remedy that applicable law does not allow us to limit.

The Founder tier is a prepaid consumer membership. It conveys no equity, ownership, or economic interest in Lifespan Group LLC or Lifespan Foundation; no voting, governance, advisory, or control rights; and no profit share. It is not an investment, security, or financial instrument of any kind.

Any commemorative item that Lifespan chooses to send to Founder Members is a discretionary gift and is not part of the purchased membership. Lifespan does not commit to a delivery date, and availability may vary.

6. Coupon Codes

Lifespan may issue coupon codes. A code is subject to any terms disclosed when it is issued or at checkout and may be limited by plan, redemption period, account, or number of uses. Unless we expressly state otherwise, codes:

have no cash value;
cannot be sold, exchanged, or combined;
apply only to the charge identified at checkout; and
do not apply to later renewals.

We may reject or cancel a code obtained or used through fraud, resale, technical error, or other misuse, subject to applicable law.

A person may share an eligible coupon code with someone else, but a coupon code does not create a gift membership or a transferable membership. The person redeeming the code must be at least 18, create and control their own account, accept these Terms, and separately consent to any recurring charge. If a code reduces or covers an initial charge, checkout will disclose the amount due now, how long the code applies, the regular renewal price, and the date and frequency of future charges. No renewal charge will be made solely because another person shared a code.

7. EU, EEA, and United Kingdom Withdrawal Rights

This section applies only where mandatory consumer law gives you a withdrawal or cooling-off right.

If you are a consumer in the European Union or European Economic Area, you ordinarily have 14 days after entering a distance contract to withdraw without giving a reason. United Kingdom consumers ordinarily have a similar 14-day cancellation right under applicable law. These rights are separate from your right to stop future automatic renewals.

Paid Lifespan Member memberships include both immediately supplied digital content and ongoing digital services. If you ask us to begin supplying the paid membership during the statutory withdrawal period:

for digital content not supplied on a tangible medium - such as magazine downloads, articles, and on-demand video - you expressly consent to immediate supply and acknowledge that you lose the statutory right to withdraw from that digital content once supply begins; and
for ongoing services, you expressly request that performance begin immediately. If you validly withdraw before the withdrawal period ends, we may deduct or charge an amount proportionate to the service already supplied, but only where applicable law permits it.

We will obtain this request, consent, and acknowledgment separately at checkout and confirm it in a form you can retain. If the law does not permit a waiver or deduction in your circumstances, your mandatory rights remain unaffected.

If you retain a statutory withdrawal right, you may exercise it within the applicable period through the online "Withdraw from Contract" function or Contact Us. You may also send the following model notice to the postal address in the Contact section of these Terms:

To: Lifespan Group LLC, 292 Newbury St, #120, Boston, MA 02115, United States
I hereby give notice that I withdraw from my contract for a Lifespan membership ordered on [DATE].
Name: [NAME]
Account email: [EMAIL]
Postal address: [ADDRESS]
Signature: [ONLY IF SENT ON PAPER]
Date: [DATE]

If you validly withdraw, we will reimburse payments that applicable law requires us to reimburse without undue delay and ordinarily no later than 14 days after we receive your withdrawal notice. We will use the original payment method unless you expressly agree otherwise, and we will not charge a reimbursement fee. Where permitted, we may deduct or charge the proportionate value of an ongoing service that you expressly requested us to begin during the withdrawal period. The loss of a withdrawal right for digital content applies only after the required express consent and acknowledgment and after supply begins.

8. Limited License and Ownership

The Services and their content - including text, articles, magazine issues, graphics, photographs, video, audio, software, designs, trademarks, logos, and compilations - are owned by Lifespan or its licensors and are protected by intellectual-property laws.

Subject to these Terms, Lifespan grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your own noncommercial, educational use. Paid content may be accessed only while the applicable membership is active, except that a download expressly designated as yours to retain may be kept for personal, noncommercial use. All downloaded content remains protected by these Terms and may not be redistributed.

No sale or transfer of ownership occurs. Except where applicable law permits it notwithstanding these Terms, you may not copy, record, reproduce, republish, upload, transmit, distribute, sell, license, create derivative works from, publicly perform or display, scrape, data-mine, or commercially exploit the Services or their content without written permission.

Lifespan, the Lifespan name and logo, and related names and marks are trademarks of Lifespan or their respective owners. These Terms do not grant you a right to use them.

9. Acceptable Use

You may not:

violate any law or another person’s rights;
share paid content or credentials or bypass a paywall, access control, usage limit, or security feature;
access or attempt to access another person’s account;
interfere with, disable, overload, probe, scan, or disrupt the Services;
introduce malware or harmful code;
use automated means to scrape, harvest, index, train a model on, or extract content or personal information, except as expressly authorized in writing;
impersonate another person or misrepresent an affiliation;
submit unlawful, fraudulent, threatening, harassing, hateful, defamatory, obscene, infringing, deceptive, or privacy-invasive material;
collect information about other users without authorization; or
use the Services or content to develop or market a competing content product or for another commercial purpose.

We may investigate suspected misuse and take reasonable protective action, including removing content, limiting access, or suspending an account.

10. User Submissions

The Services may allow you to submit questions, comments, applications, ideas, reviews, images, or other material (“Submissions”). You retain ownership of your Submissions.

For a Submission that you choose to make public or submit for publication, you grant Lifespan a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, adapt for technical or editorial purposes, publish, display, perform, and distribute that Submission, and to use the name or username you provide with it, for operating, improving, and promoting the Services. This license lasts for as long as reasonably necessary for those purposes; publicly published copies and reasonable backups may remain after deletion. To the extent permitted by law, you waive moral rights only as necessary for those uses.

Private account, support, privacy-rights, and payment communications are not made public under this license. They are handled as described in our Privacy & Cookie Notice.

You represent that you have the rights needed to submit your Submission and grant this license. Do not post another person’s confidential information or personal information without permission. Submission features are not monitored emergency or medical-support channels. We may moderate, decline, edit, or remove Submissions, but we do not undertake to review every Submission and do not endorse user content.

If you submit suggestions or product feedback, we may use them without restriction or compensation, but we do not acquire ownership of material protected by your intellectual-property rights beyond the license above.

11. Educational and Medical Disclaimer

The Services are for general educational and informational purposes only. They do not provide medical advice, diagnosis, treatment, prescribing, or health-care services, and they are not a substitute for advice from a qualified health-care professional who knows your circumstances.

Using the Services does not create a physician-patient, clinician-patient, therapist-client, fiduciary, or other professional relationship with Lifespan or any author, host, guest, expert, contributor, or affiliated person.

Do not disregard, avoid, or delay professional medical advice because of something in the Services. Do not use the Services to diagnose or treat a condition, change medication or supplements, or make a medical decision without consulting an appropriately qualified professional. If you think you may have a medical emergency, contact local emergency services immediately.

Health and scientific knowledge evolves. Content may discuss preliminary, observational, debated, or incomplete research and may not apply to you. Lifespan does not promise that content is complete, current, error-free, suitable for a particular person, or capable of producing any result. Individual outcomes vary.

Authors, hosts, guests, and contributors may express their own views, which do not necessarily represent Lifespan. References to their academic, professional, employer, or institutional affiliations are for identification and do not imply that those institutions endorse Lifespan, the Services, or any statement. The appearance of a product, company, study, link, sponsor, or guest does not by itself constitute an endorsement.

Additional disclosures may appear with particular articles, episodes, contributors, affiliate links, or sponsored material. Those contextual disclosures form part of these Terms.

12. Lifespan Foundation

Lifespan Group LLC supports medical research through contributions to Lifespan Foundation, a separate organization. Membership fees are payments for Lifespan membership benefits; they are not charitable donations and are not tax-deductible. Lifespan Foundation is responsible for its own activities.

13. Third-Party Services and Links

The Services may contain embedded media, integrations, links, offers, or services provided by third parties. Third parties may have their own terms and privacy practices. Lifespan does not control and is not responsible for third-party services, content, availability, security, or transactions. A link or integration does not necessarily imply endorsement.

If Lifespan may receive compensation from an affiliate link, sponsorship, or other commercial relationship, we will provide a disclosure where required. Your dealings with a third party are between you and that third party.

14. Intellectual-Property Complaints

If you believe content on the Services infringes your copyright or other intellectual-property rights, submit a notice through our Contact Us with the subject “Intellectual Property,” identifying:

the protected work or right;
the allegedly infringing material and its location;
your name and contact information;
a statement of your good-faith belief that the use is unauthorized;
a statement, under penalty of perjury where applicable, that your notice is accurate and that you are authorized to act; and
your physical or electronic signature.

We may request additional information and may remove or restrict material while reviewing a claim. This section does not replace any legally required notice process.

15. Privacy

Our Privacy & Cookie Notice explains how Lifespan collects, uses, discloses, and protects personal information. Our Consumer Health Data Privacy Policy addresses information that may be regulated as consumer health data. By using the Services, you acknowledge those notices.

Do not include confidential medical records or sensitive information in a public Submission. The Services are not designed to receive medical records or provide clinical care.

16. Electronic Communications

You consent to receive contracts, receipts, renewal and price-change notices, security alerts, cancellation confirmations, and other transactional communications electronically at the email address associated with your account or through the Services. Electronic communications satisfy legal requirements that a communication be in writing to the extent permitted by law.

Creating, activating, holding, or signing in to an Explorer account does not by itself authorize marketing email. Marketing communications are governed by the separate choices presented to you. Submitting a newsletter subscription requests that newsletter. You may unsubscribe using the link in a message. Unsubscribing from marketing does not close your Explorer account or stop necessary account, billing, security, or legal notices.

17. Availability and Service Changes

We work to keep the Services available but do not guarantee uninterrupted or error-free operation. Maintenance, security events, internet failures, third-party outages, legal requirements, or events outside our reasonable control may affect availability.

We may update the Services and correct errors. We may remove content or restrict availability where reasonably necessary for security, legal compliance, rights protection, or editorial reasons. Nothing in this section limits a mandatory remedy if we fail to supply a purchased service as required by law.

18. Suspension and Termination

You may stop using Explorer at any time and may request closure of your Explorer account through our Contact Us or any account-closure control we make available. Unsubscribing from marketing does not close the account. You may cancel a paid membership as described in Section 5.

We may suspend or terminate access if:

you materially or repeatedly breach these Terms;
payment remains overdue;
your use presents a security, fraud, legal, or safety risk;
we are required to do so by law; or
we discontinue the relevant Service.

Where reasonably possible, we will provide notice and an opportunity to cure before terminating for breach. We may act immediately in urgent, fraudulent, unlawful, or security-sensitive circumstances. If we terminate a paid membership without cause, we will provide any refund required by law and may provide a prorated refund for the unused period. For a Founder membership, the discontinuation remedy in Section 5.8 applies instead of a prorated refund for an unused period. Sections that by their nature should survive - including ownership, disclaimers, liability limits, dispute terms, and accrued payment obligations - survive termination.

19. Disclaimers

Except for express promises in these Terms and rights that cannot be excluded, the Services are provided “as is” and “as available.” To the fullest extent permitted by law, Lifespan and its affiliates, licensors, and service providers disclaim implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will meet every expectation, achieve a health or other outcome, remain available without interruption, or be free from every error or harmful component. You are responsible for evaluating content and maintaining appropriate device, network, and account security.

Nothing in these Terms excludes or restricts a warranty, guarantee, condition, remedy, or other right that applicable law does not allow us to exclude or restrict.

20. Limitation of Liability

To the fullest extent permitted by law, Lifespan Group LLC and its affiliates, officers, directors, employees, contributors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, data, or opportunities, arising from or relating to the Services or these Terms, even if advised that such damages were possible.

To the fullest extent permitted by law, their total aggregate liability arising from or relating to the Services or these Terms will not exceed the greater of (a) US$100 or (b) the amount you paid Lifespan for the Services during the 12 months before the event giving rise to the claim.

These exclusions and limits do not apply to liability that cannot lawfully be excluded or limited, including where applicable liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or breach of mandatory consumer rights. Some jurisdictions do not allow certain exclusions or limits, so some of this section may not apply to you.

21. Indemnity for Misuse

To the extent permitted by law, you will defend and indemnify Lifespan Group LLC and its affiliates, officers, directors, and employees against third-party claims, losses, and reasonable costs caused by your unlawful Submission, your willful misconduct, or your material violation of Sections 8 through 10. This obligation does not apply to the extent a claim was caused by Lifespan or where applicable consumer law does not allow it.

22. Disputes for U.S. Residents: Arbitration and Class-Action Waiver

Please read this section carefully. It applies only to residents of the United States and affects the right to go to court or have a jury decide a dispute. You may opt out of arbitration as described below.

22.1 Informal resolution

Before starting arbitration or a lawsuit, the person bringing the dispute must send an individual written notice describing the dispute and requested resolution. Send notice through our Contact Us with the subject “Legal Dispute” or by mail to the address in the Contact section of these Terms. Lifespan will send its notice to the email or postal address associated with your account.

The parties will attempt in good faith to resolve the dispute for 30 days after receipt. Either party may proceed sooner if waiting would cause a claim to expire or emergency relief is reasonably necessary.

22.2 Individual arbitration

Except for the matters listed below, any dispute, claim, or controversy between you and Lifespan arising from or relating to the Services, a membership, these Terms, or the parties’ relationship that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs this arbitration agreement.

The arbitrator may award the same individual remedies a court could award. The arbitration may occur by documents, telephone, videoconference, or in person as the applicable rules permit. AAA’s rules govern filing and administrative fees, and Lifespan will pay fees it is required to pay under those rules or applicable law.

Either party may bring an eligible individual claim in small-claims court. Either party may also seek temporary or emergency injunctive relief in court to protect intellectual-property rights, account or system security, or prevent imminent unlawful conduct. Government agencies may pursue remedies available to them.

22.3 Class-action and jury waivers

You and Lifespan agree that covered disputes will be brought only in an individual capacity and not as a plaintiff, claimant, or class member in a class, collective, consolidated, coordinated, mass, or representative proceeding. The arbitrator may award relief only to the individual party seeking it and only to the extent needed to resolve that party’s claim. You and Lifespan waive a jury trial for covered disputes.

If a court finally determines that the restriction on a particular form of public injunctive or other non-waivable relief is unenforceable, that request for relief will be decided by the court after the arbitrable issues are resolved. If the class-action waiver is finally held unenforceable as to a particular claim, that claim must proceed in court and not arbitration.

22.4 Thirty-day right to opt out

You may opt out of this arbitration agreement by sending notice within 30 days after you first accept these Terms. Submit the notice through our Contact Us with the subject “Arbitration Opt-Out” or mail it to the address in the Contact section of these Terms. Include your full name, account email, postal address, and a clear statement that you opt out of arbitration with Lifespan. Opting out will not affect your membership or any other part of these Terms.

22.5 Changes to arbitration terms

If we materially change this arbitration section, the change will not apply to a dispute of which Lifespan had actual notice before the change. We will provide any consent or opt-out opportunity required by law.

23. Governing Law and Mandatory Consumer Rights

Except for the Federal Arbitration Act and without depriving you of non-waivable protections, these Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws principles.

For U.S. disputes not subject to arbitration or small-claims court, you and Lifespan consent to the state and federal courts located in Suffolk County, Massachusetts. If applicable law gives you the right to bring a consumer claim in another court, this sentence does not take that right away.

If you live outside the United States, Section 22 does not apply. You may have the right to bring proceedings in your country of residence, and the mandatory consumer laws of that country may apply regardless of the Massachusetts choice-of-law provision.

Australian consumers

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Canadian consumers

Nothing in these Terms limits non-waivable rights or remedies under applicable Canadian federal or provincial consumer law. Where applicable law permits you to bring a proceeding in your province or prohibits mandatory arbitration or a class-action waiver, the conflicting part of these Terms does not apply.

If you are a Québec consumer, Lifespan must present the applicable consumer contract and required pre-contract information in French before you agree, unless an exception applies. After receiving the French version, you may expressly choose to contract in English where permitted by law.

24. General Terms

Changes to these Terms

We may revise these Terms prospectively to reflect changes to the Services, law, security practices, or business operations. We will post the revised Terms and update the “Last updated” date. If a change materially affects an existing paid membership, we will provide advance notice and any consent, cancellation right, or other remedy required by law. Changes do not retroactively alter the rules governing a dispute that arose before the change.

Assignment

You may not transfer your account or these Terms without our consent. Lifespan may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or transfer of the Services, provided the assignment does not reduce mandatory consumer rights. We will give notice where required.

Severability

If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect, except as specifically stated in the arbitration section.

No waiver

A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the matter for which it was given.

Entire agreement

These Terms and the incorporated plan-specific terms constitute the entire agreement about the Services, except for rights or representations that cannot be excluded by law.

Headings

Headings are for convenience only. “Including” means “including without limitation.”

Language

If we provide a translation, it is for accessibility and convenience unless applicable law requires the local-language version to control. Mandatory local-language and consumer-contract requirements remain unaffected.

25. Accessibility

Lifespan Group LLC (“Lifespan,” “we,” “us,” or “our”) wants lifespan.com and our digital membership experience to be useful and accessible to as many people as reasonably possible, including people who use assistive technologies.

Accessibility is an ongoing effort. We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as an important reference for our design, development, content, and remediation work. This statement describes our goal and ongoing efforts; it is not a representation that every page, feature, file, or item of third-party content currently conforms to a particular technical standard.

As the Services evolve, we work to identify and address barriers that affect navigation, forms, account and membership functions, text, images, audio, video, and downloadable content. Some features or content supplied by third parties may provide a different accessibility experience, but we welcome reports about difficulty encountered anywhere in the Services.

If you cannot access a part of the Services, need assistance completing a task, or would like to request information in an alternative format, please use our Contact Us and select Accessibility. If possible, tell us:

the page, feature, or content involved;
what you were trying to do;
the browser, device, or assistive technology you were using, if you are comfortable sharing it; and
your preferred way for us to respond.

Please do not include medical information or other sensitive personal information that is not needed to address your request.

We take accessibility feedback seriously and will make reasonable efforts to provide assistance or an accessible alternative and to address reported barriers as soon as reasonably practicable.

This statement applies to lifespan.com and Lifespan-controlled digital membership experiences. Third-party websites and services linked from the Services are governed by their own accessibility practices.

26. Disclaimer & Disclosures

Educational Information Only

The Services provide general educational and informational content about health, longevity, science, research, and related topics. This content may include articles, videos, audio programs, interviews, research summaries, graphics, newsletters, downloads, and responses to audience questions.

Lifespan content is not medical advice and is not intended to diagnose, treat, cure, mitigate, or prevent any disease, injury, or health condition. It is not a substitute for advice, diagnosis, or treatment from a qualified health professional.

Always consult an appropriately qualified health professional before acting on health information, changing your diet or lifestyle, beginning or stopping a medication or supplement, or making another decision that may affect your health. Do not disregard or delay professional advice because of content available through the Services. If you believe you may have a medical emergency, contact your local emergency services immediately; do not rely on the Services for emergency assistance.

No Professional Relationship

Lifespan is an educational media and membership company. It is not a healthcare provider and does not provide medical care, diagnosis, treatment, or individualized clinical services. Your use of the Services - including submitting a question or participating in an audience question-and-answer session - does not create a physician-patient relationship or any other professional, fiduciary, or advisory relationship between you and Lifespan, a host, guest, contributor, or other participant.

Scientific Information Changes

Health and scientific knowledge develop over time. Research findings may be preliminary, disputed, limited, later corrected, or interpreted differently by different experts. Lifespan may summarize complex research for a general audience, and a summary cannot include every limitation, methodology, qualification, or competing view.

We seek to present useful and responsible information, but we do not promise that any content is complete, error-free, current, or suitable for your circumstances. You should review original sources where appropriate and discuss information with a qualified professional before applying it to your health.

No Guaranteed Results

Individual circumstances and outcomes vary. Personal accounts, examples, testimonials, research findings, and statements by hosts, guests, members, or contributors do not guarantee that another person will achieve the same or any particular result. You assume responsibility for decisions you make in reliance on the Services, subject to rights that cannot lawfully be limited.

Hosts, Guests, and Contributors

Statements made by a host, guest, author, expert, member, or other contributor are their own unless Lifespan expressly states otherwise. Participation in the Services does not mean that Lifespan endorses every opinion, claim, product, service, organization, or course of action discussed.

Dr. David Sinclair participates in Lifespan in his capacity as a scientist and researcher. His participation is educational and is not medical advice or a medical recommendation. Lifespan is an independent platform. Content published by Lifespan or its contributors does not state or imply the endorsement of Harvard University, Harvard Medical School, or any other academic or professional institution with which a contributor may be affiliated.

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